Dirty Penny Return & Refund Policy

Last Updated: April 27, 2026

Dirty Penny Hemp Co is the public trading name / DBA of Dirty Penny Vape & Ale, LLC, a Florida limited liability company.

Website: https://dirtypennyhempco.com/
Contact: Info@dirtypennydispensary.com
Business Address: 1229 E Las Olas Blvd, Fort Lauderdale, FL 33301, United States.

1. Scope and Covered Sales Channels

This Return & Refund Policy (“Policy”) explains how Dirty Penny handles returns, refunds, exchanges, damaged items, incorrect orders, cancellations, missing packages, product-safety reports, local delivery issues, and payment disputes.

This Policy applies to purchases made through Dirty Penny’s website, checkout, local delivery channels, in-person pickup where available, or other sales channels operated by Dirty Penny.

Dirty Penny Hemp Co is the public trading name / DBA of Dirty Penny Vape & Ale, LLC, a Florida limited liability company.

2. Point-of-Sale Disclosure

In accordance with Florida Statute section 501.142, Dirty Penny’s final-sale rules, refund limitations, return restrictions, and exchange restrictions are disclosed at the point of sale on the website, including through checkout notices, cart notices, product-page notices, and/or links to this Policy.

Customers are responsible for reviewing this Policy before completing a purchase.

By placing an order, you confirm that you have reviewed and agree to this Policy and any return, refund, final-sale, shipping, age-verification, and compliance notices displayed before checkout.

Consumable, ingestible, inhalable, hemp, THC, cannabinoid, vape, and other age-restricted products are generally final sale once shipped or released for delivery, except where Dirty Penny determines that a timely damaged, defective, incorrect, or safety-related claim meets this Policy.

3. Regulated and Consumable Product Notice

Dirty Penny sells products that may be consumable, ingestible, inhalable, sealed, age-restricted, regulated, perishable, or adult-use products.

For health, safety, legal, and compliance reasons, Dirty Penny may be unable to accept returns of products once they have been:

1. Opened;
2. Used;
3. Consumed;
4. Inhaled;
5. Unsealed;
6. Tampered with;
7. Damaged after delivery;
8. Removed from original packaging;
9. Transferred from the original purchaser;
10. Stored improperly;
11. Returned without authorization.

4. Final Sale Items

The following items may be treated as final sale unless Dirty Penny determines otherwise:

1. Opened consumable products;
2. Opened beverages;
3. Opened edibles;
4. Opened hemp products;
5. Opened cannabinoid products;
6. Opened vape products;
7. Opened inhalable products;
8. Used accessories;
9. Clearance items;
10. Promotional items;
11. Gift cards, subject to applicable Florida law, including Florida Statute section 501.95;
12. Products returned after the applicable review period;
13. Products that cannot be resold for legal, safety, hygiene, regulatory, or compliance reasons.

5. Local Delivery Orders

For local delivery orders, customers should inspect the package at the time of handoff where possible and report any visible damage, incorrect item, missing item, tampering, leakage, breakage, or safety concern to Dirty Penny immediately.

If a local delivery package appears visibly damaged, incorrect, tampered with, or unsafe at handoff, the customer should notify Dirty Penny as soon as possible and preserve the product, packaging, label, and delivery materials for review.

Local delivery acceptance does not waive a customer’s ability to submit a timely damaged, defective, incorrect, or safety-related claim under this Policy.

6. Damaged, Defective, Incorrect, or Safety-Related Items

If your order arrives damaged, defective, leaking, broken, contaminated, tampered with, expired, incorrect, or otherwise presents a safety concern, stop using the product and contact Dirty Penny as soon as reasonably possible.

For visible shipping damage, incorrect items, missing items, or defects that can reasonably be discovered upon inspection, customers should contact Dirty Penny within 72 hours after delivery or after the customer has had a reasonable opportunity to inspect the item after delivery.

For product-safety issues that could not reasonably be discovered during initial inspection, customers should stop using the product and contact Dirty Penny immediately after discovery.

Dirty Penny may consider safety-related claims after the standard review window where appropriate.

Dirty Penny may request:

1. Order number;
2. Customer name;
3. Delivery address;
4. Photos or videos of the product;
5. Photos of packaging;
6. Photos of the shipping label or local delivery label;
7. Batch number or lot number;
8. Product expiration date, if applicable;
9. Description of the issue;
10. Confirmation of the current condition of the product, including whether any portion has been opened, used, consumed, discarded, or retained;
11. Any other documentation reasonably needed to investigate the issue.

7. Resolution of Approved Claims

Dirty Penny may offer a replacement, refund, store credit, partial refund, discount, return label, or other resolution at its discretion, subject to product availability, safety review, documentation review, fraud review, carrier review, and compliance requirements.

Submitting a claim within the applicable review period does not guarantee approval.

Dirty Penny may deny a claim if the issue appears to result from customer misuse, improper storage, product tampering, failure to follow instructions, failure to preserve evidence, false information, fraud, late reporting, or circumstances outside Dirty Penny’s reasonable control.

8. Product Effects Are Not Guaranteed

Dirty Penny does not guarantee that any product will produce a specific effect, onset time, duration, potency experience, flavor experience, or result.

Refunds are not guaranteed for reasons including but not limited to:

1. Product did not produce expected effects;
2. Product was stronger or weaker than expected;
3. Customer disliked the flavor;
4. Customer changed their mind;
5. Customer purchased the wrong product;
6. Customer failed to read the product description;
7. Customer failed to follow serving instructions;
8. Customer experienced a positive drug test;
9. Customer experienced legal, employment, or personal consequences from use;
10. Customer placed an order knowing that local restrictions applied to their jurisdiction at the time of purchase, misrepresented their location, misrepresented their age, or misrepresented their eligibility to purchase or receive the product.

9. Order Cancellations

Orders may not be cancellable once processing, compliance review, packing, local-delivery preparation, or fulfillment has begun.

Dirty Penny may cancel an order at any time due to:

1. Age-verification failure;
2. Identity-verification failure;
3. Payment concerns;
4. Fraud concerns;
5. Product unavailability;
6. Shipping restrictions;
7. Legal restrictions;
8. Carrier restrictions;
9. Pricing errors;
10. Website errors;
11. Compliance risk.

If Dirty Penny cancels an order after payment has been processed, Dirty Penny will issue a refund for the cancelled portion of the order, subject to applicable law, payment-processor rules, and any non-refundable fees that were clearly disclosed before purchase.

If a legal, carrier, supplier, payment-processor, or regulatory restriction changes after payment but before shipment or delivery, Dirty Penny may cancel the affected item or order and issue a refund for the undelivered cancelled portion where required or appropriate.

10. Missing Packages

If a package is marked delivered but you did not receive it, you must contact Dirty Penny within 5 business days after the carrier marks the package delivered.

Dirty Penny may request order information, delivery address confirmation, carrier tracking information, photos, written statements, police reports, carrier claim documents, or other information needed to investigate the issue.

Dirty Penny may assist with a carrier investigation where available, but does not guarantee replacement, refund, or store credit for packages affected by theft, incorrect address, carrier error, failed delivery, weather, or circumstances outside Dirty Penny’s reasonable control.

Customers may also be able to file a delivery claim directly with the applicable carrier, subject to that carrier’s claim process, claim deadline, and documentation requirements.

Customers are encouraged to preserve tracking information, delivery photos, packaging, and other evidence that may support a carrier claim.

Claims submitted after 5 business days may be refused.

11. Unopened Accessories

Unopened, unused, non-consumable accessories may be eligible for return within 14 days after delivery if Dirty Penny approves the return in advance and the product is in original condition, in original packaging, unused, undamaged, and legally eligible for return.

Customer is responsible for return shipping unless Dirty Penny determines the return is due to Dirty Penny error or product defect.

Consumables, ingestibles, inhalables, hemp, THC, cannabinoid, vape, and age-restricted products are not treated as standard accessory returns and remain subject to the stricter eligibility criteria in this Policy.

12. Failed Delivery, Refused Delivery, and Returned Packages

If a package is returned because of incorrect address, failed adult signature, failed age verification, refusal of delivery, carrier inability to deliver, or failure to collect the package, Dirty Penny may deduct applicable costs from any refund where permitted by law and where such costs were disclosed or reasonably incurred.

These costs may include:

1. Original shipping fees;
2. Return shipping fees;
3. Adult-signature fees;
4. Carrier fees;
5. Payment processing fees;
6. Compliance or handling costs.

Dirty Penny does not currently charge a standard restocking fee unless a specific restocking fee is clearly disclosed to the customer before purchase.

Dirty Penny will not introduce an undisclosed standard restocking fee after purchase.

Dirty Penny may refuse future orders where repeated failed delivery, refused delivery, or suspicious activity occurs.

13. Refund Method and Timing

Approved refunds will generally be issued to the original payment method where possible.

Approved refunds will generally be initiated by Dirty Penny within 7 business days after approval.

Processing time after initiation depends on the payment processor, bank, card issuer, or financial institution.

Dirty Penny is not responsible for delays caused by third-party payment systems.

Dirty Penny may offer store credit or replacement where appropriate and lawful.

14. Chargebacks and Payment Disputes

Customers are encouraged to contact Dirty Penny first to resolve order issues.

Nothing in this Policy waives any lawful right a customer may have to dispute a charge with their card issuer, bank, or payment provider under applicable law.

Dirty Penny reserves the right to dispute chargebacks, provide evidence to payment processors, restrict accounts, cancel pending orders, or refuse future service where chargeback abuse, false claims, fraud, or policy misuse is suspected.

15. Return Authorization

Do not return any product without authorization from Dirty Penny.

To request return authorization, contact Dirty Penny through the contact details in Section 19 before sending any item.

If a return is approved, Dirty Penny may provide written instructions, a return authorization number, a return address, packaging instructions, and any required documentation steps.

Unauthorized returns may be refused, discarded, or returned to sender.

Dirty Penny is not responsible for unauthorized returns, lost returns, or returned products that cannot be accepted for legal, safety, or compliance reasons.

16. Product Safety Issues and Regulatory Cooperation

If you believe a product is unsafe, contaminated, mislabeled, expired, damaged, defective, tampered with, adulterated, or inconsistent with the item ordered, stop using it immediately and contact Dirty Penny.

Dirty Penny may preserve customer reports, order details, photos, batch information, supplier details, product samples, packaging, COA information, communications, and related materials for product-safety, legal, insurance, compliance, recall, or regulatory purposes.

Where a product-safety issue may require reporting to FDACS or another regulatory authority under applicable Florida law, Dirty Penny will cooperate with applicable reporting, investigation, recordkeeping, stop-sale, recall, and corrective-action obligations.

17. Governing Law

This Return & Refund Policy is governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Subject to applicable law, any dispute arising out of or relating to this Policy shall be subject to the jurisdiction of the state or federal courts located in Florida.

18. Related Policies

This Return & Refund Policy is incorporated into and should be read alongside Dirty Penny’s Terms & Conditions, Privacy Policy, and Shipping Policy, all available at https://dirtypennyhempco.com/.

If there is a conflict between this Policy and Dirty Penny’s Terms & Conditions, the Terms & Conditions will control to the extent permitted by applicable law, except where applicable consumer-protection law requires otherwise.

19. Contact

For return, refund, product issue, carrier claim, or return-authorization questions, contact Dirty Penny at:

Dirty Penny Vape & Ale, LLC
DBA: Dirty Penny Hemp Co
1229 E Las Olas Blvd
Fort Lauderdale, FL 33301
United States

Email: Info@dirtypennydispensary.com
Website: https://dirtypennyhempco.com/
Contact Page: https://dirtypennyhempco.com/pages/contact