Dirty Penny Return & Refund Policy

Last Updated: August 2, 2026

Dirty Penny Hemp Co is the public trading name / DBA of Dirty Penny Vape & Ale, LLC, a Florida limited liability company.

Website: https://dirtypennyhempco.com/ Email: Info@dirtypennydispensary.com Phone: +1 (305) 336-0220 Contact page: https://dirtypennyhempco.com/pages/contact

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Summary

This summary is provided for convenience only. It is not a substitute for the full Policy below and does not form part of it. Where the summary and the Policy differ, the Policy controls.

• Consumable, ingestible, inhalable, hemp, THC, cannabinoid, vape, and other age-restricted products are generally final sale once shipped or released for delivery.
• If an order arrives damaged, defective, incorrect, tampered with, or unsafe, contact Dirty Penny within 72 hours of delivery.
• If a package is marked delivered but never arrived, contact Dirty Penny within 5 business days of the carrier marking it delivered.
• Unopened, unused accessories may be returned within 14 days with prior authorization.
• Refunds are not issued because a product did not produce an expected effect, was stronger or weaker than expected, or because a customer changed their mind.
• Do not return anything without authorization first.

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1. Scope and Covered Sales Channels

This Return & Refund Policy ("Policy") explains how Dirty Penny handles returns, refunds, exchanges, damaged items, incorrect orders, cancellations, missing packages, product-safety reports, local delivery issues, and payment disputes.

This Policy applies to purchases made through Dirty Penny's website, checkout, local delivery channels, in-person pickup where available, or other sales channels operated by Dirty Penny.

Dirty Penny Hemp Co is the public trading name / DBA of Dirty Penny Vape & Ale, LLC, a Florida limited liability company operating in the State of Florida.

Products are sold to adults 21 years of age or older only.

2. Definitions

"Business days" means Monday through Friday, excluding United States federal holidays.

"Delivery" means the date the carrier records the package as delivered, or the date of handoff for local delivery or in-person pickup.

"Review period" means the applicable timeframe stated in this Policy for reporting a given type of issue.

3. Point-of-Sale Disclosure

In accordance with Florida Statute section 501.142, Dirty Penny's final-sale rules, refund limitations, return restrictions, and exchange restrictions are disclosed at the point of sale on the website, including through checkout notices, cart notices, product-page notices, and/or links to this Policy.

Customers are responsible for reviewing this Policy before completing a purchase.

By placing an order, you confirm that you have reviewed and agree to this Policy and any return, refund, final-sale, shipping, age-verification, and compliance notices displayed before checkout.

Consumable, ingestible, inhalable, hemp, THC, cannabinoid, vape, and other age-restricted products are generally final sale once shipped or released for delivery, except where Dirty Penny determines that a timely damaged, defective, incorrect, or safety-related claim meets this Policy.

4. Regulated and Consumable Product Notice

Dirty Penny sells products that may be consumable, ingestible, inhalable, sealed, age-restricted, regulated, perishable, or adult-use products.

For health, safety, legal, and compliance reasons, Dirty Penny may be unable to accept returns of products once they have been:

• Opened
• Used
• Consumed
• Inhaled
• Unsealed
• Tampered with
• Damaged after delivery
• Removed from original packaging
• Transferred from the original purchaser
• Stored improperly
• Returned without authorization

5. Final Sale Items

The following items may be treated as final sale unless Dirty Penny determines otherwise:

• Opened consumable products
• Opened beverages
• Opened edibles
• Opened hemp products
• Opened cannabinoid products
• Opened vape products
• Opened inhalable products
• Used accessories
• Clearance items
• Promotional items
• Gift cards, subject to applicable Florida law, including Florida Statute section 501.95
• Products returned after the applicable review period
• Products that cannot be resold for legal, safety, hygiene, regulatory, or compliance reasons

6. How to Submit a Claim

To report a damaged, defective, incorrect, missing, or unsafe item, contact Dirty Penny using the details in Section 21 within the review period that applies to your issue.

When you get in touch, have the following ready where possible:

• Order number and the name the order was placed under
• Delivery address
• A description of the issue
• Photos or video of the product, the packaging, and the shipping or delivery label
• Batch or lot number and expiration date, where shown on the product
• Confirmation of the product's current condition, including whether any portion has been opened, used, consumed, discarded, or retained

Preserve the product, its packaging, and all delivery materials until the claim is resolved. Discarding them may prevent a claim from being approved.

Dirty Penny will acknowledge claims and may request further documentation reasonably needed to investigate the issue.

7. Local Delivery Orders

For local delivery orders, customers should inspect the package at the time of handoff where possible and report any visible damage, incorrect item, missing item, tampering, leakage, breakage, or safety concern to Dirty Penny immediately.

If a local delivery package appears visibly damaged, incorrect, tampered with, or unsafe at handoff, the customer should notify Dirty Penny as soon as possible and preserve the product, packaging, label, and delivery materials for review.

Local delivery acceptance does not waive a customer's ability to submit a timely damaged, defective, incorrect, or safety-related claim under this Policy.

8. Damaged, Defective, Incorrect, or Safety-Related Items

If your order arrives damaged, defective, leaking, broken, contaminated, tampered with, expired, incorrect, or otherwise presents a safety concern, stop using the product and contact Dirty Penny as soon as reasonably possible.

For visible shipping damage, incorrect items, missing items, or defects that can reasonably be discovered upon inspection, customers should contact Dirty Penny within 72 hours after delivery, or after the customer has had a reasonable opportunity to inspect the item after delivery.

For product-safety issues that could not reasonably be discovered during initial inspection, customers should stop using the product and contact Dirty Penny immediately after discovery.

Dirty Penny may consider safety-related claims after the standard review window where appropriate.

9. Resolution of Approved Claims

Dirty Penny may offer a replacement, refund, store credit, partial refund, discount, return label, or other resolution at its discretion, subject to product availability, safety review, documentation review, fraud review, carrier review, and compliance requirements.

Submitting a claim within the applicable review period does not guarantee approval.

Dirty Penny may deny a claim if the issue appears to result from customer misuse, improper storage, product tampering, failure to follow instructions, failure to preserve evidence, false information, fraud, late reporting, or circumstances outside Dirty Penny's reasonable control.

10. Product Effects Are Not Guaranteed

Dirty Penny does not guarantee that any product will produce a specific effect, onset time, duration, potency experience, flavor experience, or result.

Refunds are not guaranteed for reasons including but not limited to:

• Product did not produce expected effects
• Product was stronger or weaker than expected
• Customer disliked the flavor
• Customer changed their mind
• Customer purchased the wrong product
• Customer failed to read the product description
• Customer failed to follow serving instructions
• Customer experienced a positive drug test
• Customer experienced legal, employment, or personal consequences from use
• Customer placed an order knowing that local restrictions applied to their jurisdiction at the time of purchase, misrepresented their location, misrepresented their age, or misrepresented their eligibility to purchase or receive the product

11. Order Cancellations

Orders may not be cancellable once processing, compliance review, packing, local-delivery preparation, or fulfillment has begun.

Dirty Penny may cancel an order at any time due to:

• Age-verification failure
• Identity-verification failure
• Payment concerns
• Fraud concerns
• Product unavailability
• Shipping restrictions
• Legal restrictions
• Carrier restrictions
• Pricing errors
• Website errors
• Compliance risk

If Dirty Penny cancels an order after payment has been processed, Dirty Penny will issue a refund for the cancelled portion of the order, subject to applicable law, payment-processor rules, and any non-refundable fees that were clearly disclosed before purchase.

If a legal, carrier, supplier, payment-processor, or regulatory restriction changes after payment but before shipment or delivery, Dirty Penny may cancel the affected item or order and issue a refund for the undelivered cancelled portion where required or appropriate.

12. Missing Packages

If a package is marked delivered but you did not receive it, you must contact Dirty Penny within 5 business days after the carrier marks the package delivered.

Dirty Penny may request order information, delivery address confirmation, carrier tracking information, photos, written statements, police reports, carrier claim documents, or other information needed to investigate the issue.

Dirty Penny may assist with a carrier investigation where available, but does not guarantee replacement, refund, or store credit for packages affected by theft, incorrect address, carrier error, failed delivery, weather, or circumstances outside Dirty Penny's reasonable control.

Customers may also be able to file a delivery claim directly with the applicable carrier, subject to that carrier's claim process, claim deadline, and documentation requirements.

Customers are encouraged to preserve tracking information, delivery photos, packaging, and other evidence that may support a carrier claim.

Claims submitted after 5 business days may be refused.

13. Unopened Accessories

Unopened, unused, non-consumable accessories may be eligible for return within 14 days after delivery if Dirty Penny approves the return in advance and the product is in original condition, in original packaging, unused, undamaged, and legally eligible for return.

Customer is responsible for return shipping unless Dirty Penny determines the return is due to Dirty Penny error or product defect.

Consumables, ingestibles, inhalables, hemp, THC, cannabinoid, vape, and age-restricted products are not treated as standard accessory returns and remain subject to the stricter eligibility criteria in this Policy.

14. Failed Delivery, Refused Delivery, and Returned Packages

If a package is returned because of incorrect address, failed adult signature, failed age verification, refusal of delivery, carrier inability to deliver, or failure to collect the package, Dirty Penny may deduct applicable costs from any refund where permitted by law and where such costs were disclosed or reasonably incurred.

These costs may include:

• Original shipping fees
• Return shipping fees
• Adult-signature fees
• Carrier fees
• Payment processing fees
• Compliance or handling costs

Dirty Penny does not currently charge a standard restocking fee unless a specific restocking fee is clearly disclosed to the customer before purchase.

Dirty Penny will not introduce an undisclosed standard restocking fee after purchase.

Dirty Penny may refuse future orders where repeated failed delivery, refused delivery, or suspicious activity occurs.

15. Refund Method and Timing

Approved refunds will generally be issued to the original payment method where possible.

Approved refunds will generally be initiated by Dirty Penny within 7 business days after approval.

Processing time after initiation depends on the payment processor, bank, card issuer, or financial institution.

Dirty Penny is not responsible for delays caused by third-party payment systems.

Dirty Penny may offer store credit or replacement where appropriate and lawful.

16. Chargebacks and Payment Disputes

Customers are encouraged to contact Dirty Penny first to resolve order issues.

Nothing in this Policy waives any lawful right a customer may have to dispute a charge with their card issuer, bank, or payment provider under applicable law.

Dirty Penny reserves the right to dispute chargebacks, provide evidence to payment processors, restrict accounts, cancel pending orders, or refuse future service where chargeback abuse, false claims, fraud, or policy misuse is suspected.

17. Return Authorization

Do not return any product without authorization from Dirty Penny.

To request return authorization, contact Dirty Penny through the contact details in Section 21 before sending any item.

If a return is approved, Dirty Penny will provide written instructions, a return authorization number, the return address, packaging instructions, and any required documentation steps.

Unauthorized returns may be refused, discarded, or returned to sender.

Dirty Penny is not responsible for unauthorized returns, lost returns, or returned products that cannot be accepted for legal, safety, or compliance reasons.

18. Product Safety Issues and Regulatory Cooperation

If you believe a product is unsafe, contaminated, mislabeled, expired, damaged, defective, tampered with, adulterated, or inconsistent with the item ordered, stop using it immediately and contact Dirty Penny.

Dirty Penny may preserve customer reports, order details, photos, batch information, supplier details, product samples, packaging, COA information, communications, and related materials for product-safety, legal, insurance, compliance, recall, or regulatory purposes.

Where a product-safety issue may require reporting to FDACS or another regulatory authority under applicable Florida law, Dirty Penny will cooperate with applicable reporting, investigation, recordkeeping, stop-sale, recall, and corrective-action obligations.

19. Changes to This Policy

Dirty Penny may update this Policy from time to time. The version in effect at the time an order is placed governs that order. The Last Updated date at the top of this Policy indicates when it was most recently revised. Customers are encouraged to review this Policy before each purchase.

20. General

Nothing in this Policy is intended to limit or exclude any right or remedy a customer has under applicable consumer-protection law that cannot lawfully be limited or excluded.

If any provision of this Policy is found to be unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will continue in full force.

Dirty Penny's failure to enforce any provision of this Policy is not a waiver of that provision.

This Return & Refund Policy is governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles. Subject to applicable law, any dispute arising out of or relating to this Policy shall be subject to the jurisdiction of the state or federal courts located in Florida.

21. Related Policies

This Return & Refund Policy is incorporated into and should be read alongside Dirty Penny's Terms & Conditions, Privacy Policy, and Shipping Policy, all available at https://dirtypennyhempco.com/.

If there is a conflict between this Policy and Dirty Penny's Terms & Conditions, the Terms & Conditions will control to the extent permitted by applicable law, except where applicable consumer-protection law requires otherwise.

22. Contact

For return, refund, product issue, carrier claim, or return-authorization questions, contact Dirty Penny at:

Dirty Penny Vape & Ale, LLC DBA: Dirty Penny Hemp Co State of Florida, United States

Email: Info@dirtypennydispensary.com Phone: +1 (305) 336-0220 Website: https://dirtypennyhempco.com/ Contact Page: https://dirtypennyhempco.com/pages/contact